Social Media Moderator

Alarabia Group -
10th of Ramadan City, SharqiaPosted 2 years ago

82Applicants for2 open positions

Job Details

Experience Needed:

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Salary:

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Continuously monitor all social media platforms, upload posts on daily bases and respond to all inquiries and needed comments in a friendly respectful manner.
Communicate with other departments making sure that all content and data is being prepared properly to be uploaded on time, being the main interlink m between digital marketing department and other departments related to social media content specially design department
Rotate through each channel to check new uploads, engage with the community, investigate issues, provide customer support, or respond to inquiries.
Monitor all industry and company information and news to anticipate potential issues.
Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
Service social media customer accounts, processing inquires, complaints and escalating when necessary.
Follow up on issues and complains making sure that the results are always satisfactory to client and company, both ways.

Previous experience in social media content moderator role.
Excellent communication skills.
Working operational knowledge and understanding of online community platform moderation tools (Forums,
Blogs, Photo uploads, Commenting, etc.)
Customer focus and adaptability to different personality types are a must.
Knowledge of customer service practices and principles.
Proficient in relevant computer applications.

- Working Conditions:

- 9 Working Hours (9:00 to 6:00)
- 2 Days off
- Transportation available