Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Monitoring the transactions to ensure all staff are in compliance with the process and to evaluate the agents' performance
- Identify Consultants’ performance and plot the needed PIP enhancing team performance
- Enhance the team members sales skills
- Using quality monitoring data management system to compile and track performance on program/team/individual levels
- Conduct regular coaching with Consultants to improve and/or enhance their performance
- Releasing newcomers after the shadowing process.
- Preparing and analyzing internal and external quality reports for management staff review
- Coordinate and facilitate call calibration sessions for the staff
Job Requirements
- Very Good English command
- 2 years experience in quality monitoring
- Excellent sales skills
- Customer service oriented
- Excellent communication & presentation skills
- Tourism & Call Center Experience is A must
- GDS Experience (Amadeus) is A must
- COPC knowledge is a huge plus
- Performance Management skills
- Ability to monitor and coach team members
- Analytical ability and root cause analysis
- Problem analysis and problem-solving developing business
Featured Jobs
Similar Jobs
- Quality Assurance SpecialistInternational Organization for E-Tourism Industry IOETI - Maadi, Cairo21 hours ago