Job Details
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Job Description
About the role:
Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience.
We are seeking a motivated Contact Centre Supervisor to join our team and play a pivotal role in providing outstanding service to our valued customers.
- Handle calls and complaints professionally in a timely and effective manner
- Handle lost property claims until resolution.
- Ensure lost property items are correctly logged and stored
- Manage the lost property donation process
- Manage the disposal process of prohibited items
- Monitor HIA social media pages to identify customer’s needs, clarify information, investigate issue/query and provide suitable solutions and/or alternatives
- Liaise with other departments and provide customers with the company’s service and facilities information.
- Complete Contact Centre/Lost Property logs and reports and make them available for Management’s review
About you:
- High School/Diploma/Diploma Qualification with minimum 3 years of job-related experience
- Bachelors Degree or Equivalent with minimum of 2 years job-related experience
- Proficient in English Language both verbal and written
- Expert in MS Office
- Contact Centre functional experience
- Experience in handling Complaint investigations
- Lost Property Functional Experience