Application Support Officer (SIS)

El Sewedy Education - The Knowledge Hub Universities -
New Capital, CairoPosted 2 months ago

62Applicants for1 open position

Job Details

Experience Needed:

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Accountable for the organization’s applications start to end process
Collaborate with a team of IT professionals to set specifications for new applications
Write high quality source code to program complete applications within deadlines
Troubleshoot and debug applications' problems
Evaluate existing applications to reprogram, update and add new features
Develop technical documents and handbooks to accurately represent application design and code
Responsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
Provide technical support to different stakeholder within the organization.
Assist in providing technical trainings for staff and faculty.
Provide support to students for accessing and using their systems.
Design and create reports and dashboards.
Responsible for the documentation process by maintaining and updating technical documents and procedures.
Assist with systems integrations.
Assist in implementing new solutions according to business needs.
Liaise with the vendors & other IT functions for problem resolution.
Assist in designing new projects according to business needs.
Align and test new projects with the vendors.
Maintain security, backup, and redundancy strategies.
Ensure compliance with IT policies & procedures.

Technical Experience:

Proven experience in application support.
MS SQL background.
Posses a good understanding of HTML.
PHP background is a plus.
Possess high level of testing techniques and scenarios.
Ability to program in at least one programming language such as C#, Java (J2EE) etc.
Experience in Education industry is preferred.

Skills & Competencies: