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Application Support Officer (SIS)

El Sewedy Education - The Knowledge Hub Universities
New Capital, Cairo
Posted 2 months ago
62Applicants for1 open position
  • 62Viewed
  • 21In Consideration
  • 41Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Accountable for the organization’s applications start to end process 
  • Collaborate with a team of IT professionals to set specifications for new applications
  • Write high quality source code to program complete applications within deadlines
  • Troubleshoot and debug applications' problems
  • Evaluate existing applications to reprogram, update and add new features
  • Develop technical documents and handbooks to accurately represent application design and code
  • Responsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date. 
  • Provide technical support to different stakeholder within the organization. 
  • Assist in providing technical trainings for staff and faculty. 
  • Provide support to students for accessing and using their systems. 
  • Design and create reports and dashboards. 
  • Responsible for the documentation process by maintaining and updating technical documents and procedures.
  • Assist with systems integrations. 
  • Assist in implementing new solutions according to business needs.
  • Liaise with the vendors & other IT functions for problem resolution.
  • Assist in designing new projects according to business needs.  
  • Align and test new projects with the vendors.
  • Maintain security, backup, and redundancy strategies. 
  • Ensure compliance with IT policies & procedures. 

Job Requirements

Technical Experience:

  • Proven experience in application support.
  • MS SQL background.
  • Posses a good understanding of HTML.
  • PHP background is a plus.
  • Possess high level of testing techniques and scenarios.
  • Ability to program in at least one programming language such as C#, Java (J2EE) etc.
  • Experience in Education industry is preferred.

Skills & Competencies:

  • BSc/BA in BIS, MIS or any relevant education background.
  • A team player with excellent communication skills
  • Analytical thinking and problem-solving capability
  • Great attention to detail and time-management skills

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