Operation Coordinator

Operations Coordinator duties and responsibilities

• Facilitating cross-channel feedback from customers and employees to management and executive teams
• Working in the field of Delivery Services & freight with team leaders, managers and department heads to learn departmental needs and goals.
• Ensuring that all activities conform to local, industry and company standards
• Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
• Identifying and resolving any problems in the production process
• Designing and maintaining clear operational guides to ensure consistency of operations
• Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
• Collaborating with management and executives to set departmental and organization-wide goals
• Monitor, control and manage business operations to meet customer expectations and company goals.
• Evaluate current operational performance and provide strategic plan for improvements.
• Provide direction and guidance to internal teams to achieve performance targets.
• Identify problems in operations process and resolve them in quickly and timely manner.
• Follow standard operating procedures for efficient business operations.
• Maintain clear and accurate operations documents/procedures for reference purposes.