Operations Supervisor
Dealtio -
Nasr City, CairoPosted 1 year ago260Applicants for1 open position
- 12Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Monitor inbound & outbound calls and evaluate employee performance concerning the quality of service offered through all channels.
- Provide clear insight into performance drivers and the levers which impact performance.
- Perform mystery calls to ensure accurate and consistent information delivery to the customers.
- Manage auditing reports for Customer Care activities & transactions.
- Give recommendations for process improvements based on the customer experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team managers.
- Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
- Conduct presentation & business simulation with new hires
- Compile and track performance for teams and individual levels.
- Respond to all operations assigned tasks.
Job Requirements
- Experience in E-commerce is an advantage
- Familiar with new instrumental analysis techniques
- Eager to work in a team environment and share know how – easily adapts to new situations and changes
- Likes problem analysis and solving
- Keen attention to detail
