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Performance Analyst

Beltone Financial
Cairo, Egypt
Posted 2 months ago
59Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

Key Responsibilities:


  • Monitor daily dashboards sent to operation and customer care channels.
  • Provide required analysis, insights, and recommendations for continuous status updates.
  • Ensure all required demands are fulfilled on time by collaborating with relevant stakeholders.
  • Highlight abnormal trends and provide recommendations to ensure effective cost control.
  • Provide operation and customer care management with a recommended headcount allocation plan.
  • Conduct workload analysis transactions in alignment with the operation and customer care planning department on a quarterly basis to ensure efficient resource allocation. 
  • Present monthly, quarterly, and annual performance reviews for operation and customer care channels.
  • Set Key Performance Indicators (KPIs) to ensure data validity and align with business objectives.



Job Requirements

Qualifications and Skills:


  • Bachelor’s degree in business, Finance, or related field.
  • Proven experience in operation reporting and analysis.
  • 1 year of Experience is setting operation targets and Planning in finance industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation abilities.

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