Job Details
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Job Description
Key Responsibilities:
- Monitor daily dashboards sent to operation and customer care channels.
- Provide required analysis, insights, and recommendations for continuous status updates.
- Ensure all required demands are fulfilled on time by collaborating with relevant stakeholders.
- Highlight abnormal trends and provide recommendations to ensure effective cost control.
- Provide operation and customer care management with a recommended headcount allocation plan.
- Conduct workload analysis transactions in alignment with the operation and customer care planning department on a quarterly basis to ensure efficient resource allocation.
- Present monthly, quarterly, and annual performance reviews for operation and customer care channels.
- Set Key Performance Indicators (KPIs) to ensure data validity and align with business objectives.
Job Requirements
Qualifications and Skills:
- Bachelor’s degree in business, Finance, or related field.
- Proven experience in operation reporting and analysis.
- 1 year of Experience is setting operation targets and Planning in finance industry.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation abilities.