Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- The Call center Manager is responsible for overseeing the smooth delivery of services rendered to patients through handling complaints and inquiries. She/he is working on delivering a class-leading quality-oriented customer service to help drive customer loyalty, improve Hospital branding and support continued sales.
- The Call center Manager on a daily basis closely with agents to ensure delivering the best quality to the patients; through calls, emails and SMS. He is directly involved handle complex inquiries or patients complain; and follow up outcomes with the staff during the shifts , while maintaining good understanding of clinic operations and procedures
- To be a successful The Call center Manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
Job Requirements
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Knowledge of management principles and with hospital , services, and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Proficiency with necessary technology, including computers, software applications, phone systems, etc.
- Polite, professional phone voice.
