Job Details
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Job Description
- Manage and organize the work schedule for medical team to ensure the work smoothly and proper work efficiency.
- Manage and design the role responsibilities for the call center team and following them for meeting the required objectives and deadlines.
- Leading the team for solving customers' complains, and follow-up with related departments accordingly till closing the complaints with standard satisfaction rate.
- Train and evaluate the customer service team members towards their SLAs and objectives and maintain accepted quality level.
- Orient and onboard new members and train them to ensure their readiness and engagement .
- Provide fruitful reports reflect the achievement and improvement dashboard of the department and customer satisfaction .
Job Requirements
- Professional / Academic requirements:
- Bachelor’s Degree of Pharmacy or Medicine
- From 5 – 7 years of experience in the same position – Medical Field
- SAP Experience is Highly preferable.
- Excellent communications skills
- Reporting skills
- Organizing and leading skills
- Problem Solving Skills
