Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues.
- Responsible for providing on-time problem resolution.
- Ability to work with different levels of knowledge and diagnose different problems.
- Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
- Can work with different tasks smoothly and effectively.
- Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
- Handle different requests using the ticket system or e-mail.
- Deliver the knowledge needed to the customers in a simple way
Job Requirements
- 3-5 years of experience in a similar position.
- Knowledge of Active Directory DNS DHCP
- Knowledge of Microsoft Infrastructure
- Understanding of Network fundamentals and protocols
- Basic coding and programming knowledge
- Excellent command of English.
- Strong troubleshooting and problem-solving skills.
- Flexible and can work under pressure.
