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RTA - Real-Time Data Analyst in ...

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Mohandessin, Giza

RTA - Real-Time Data Analyst in a Call Center

Mohandessin, GizaPosted 29 days ago
42Applicants for1 open position
  • 23Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

We are looking for a data analyst to join our call center team and help us improve our sales and lead generation performance. You will be responsible for collecting, analyzing, and reporting on various data sources, such as call logs, customer feedback, and market trends. You will also use your knowledge of Convoso, a leading cloud-based contact center software, to optimize our dialing strategies and campaigns.

 

Responsibilities:

- Interpreting data, analyzing results using statistical techniques, and providing ongoing reports

- Developing and implementing data collection systems and other strategies that optimize statistical efficiency and quality

- Working with management and other stakeholders to identify and prioritize business and information needs

- Using Convoso's features and capabilities to create and manage outbound campaigns, monitor key performance indicators (KPIs), and generate real-time reports and dashboards

Job Requirements

Requirements:

- Bachelor's degree in Mathematics, Statistics, Computer Science, or related field

- 3+ years of experience as a data analyst in a call center or similar environment

- Proficient in SQL, SAS, Excel, and other data analysis tools

- Experience working with Convoso or other cloud-based contact center software

- Strong communication and presentation skills

- English Fluency

- Attention to detail and accuracy

 

Location: Mohaddessin, Giza, Egypt

Work Hours: 5PM-1AM EET

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