RTA - Real-Time Data Analyst in a Call Center

We are looking for a data analyst to join our call center team and help us improve our sales and lead generation performance. You will be responsible for collecting, analyzing, and reporting on various data sources, such as call logs, customer feedback, and market trends. You will also use your knowledge of Convoso, a leading cloud-based contact center software, to optimize our dialing strategies and campaigns.

Responsibilities:

- Interpreting data, analyzing results using statistical techniques, and providing ongoing reports

- Developing and implementing data collection systems and other strategies that optimize statistical efficiency and quality

- Working with management and other stakeholders to identify and prioritize business and information needs

- Using Convoso's features and capabilities to create and manage outbound campaigns, monitor key performance indicators (KPIs), and generate real-time reports and dashboards