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Job Description
- Responsible for planning and facilitating user design sessions
- Responsible for documenting interaction (questions and responses) from a business owner
- Adhere to company data functional and user interface standards in the design of application user interface, including screen layout, access, and navigation
- Facilitate knowledge transfer by presenting results of all analysis and deliverables to project teams
- Document decisions and the supporting reasons for the action made at each design meeting
- Identify and communicate project and design risks to the project manager
- Manage tasks according to prescribed project priorities and provide progress reports on projects
- Provide support for business needs by running custom reports
- Responsible for troubleshooting software applications and document technical resolutions for research tickets
- Handle tough technical problems and data issues
- Provide post-implementation support
- Provide support in the development of in-house applications and tools
- Responsible for the creation or review of user documentation for assigned projects
- Provide regular progress reports and updates on tasks and job estimates to supervisor and project management as necessary
- Comply with department methodologies and software development methodologies.
- Develop business process models
- Test and troubleshoot complex software applications.
Job Requirements
- Education: Bachelor’s Computer Science, Management Information Systems, or a similar field.
- Ability to elicit and document functional requirements, write specifications and use cases, and design user interfaces requirement for applications
- Knowledge of software technology, computer programming experience, and broad business knowledge.
- Positive attitude even under high pressure and stressful situations
- Possess strong problem solving and analytical skills
- Must be highly organized individuals with the ability to manage teams, resources, processes, and time to achieve a target result within the stipulated timeframe
- Must be able to communicate effectively both orally and in writing
- Have strong interpersonal skills to manage a relationship with both parties
