Job Details
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Job Description
Job Purpose
- Maintaining proper planning, implementation, and operations for the technologies and services
- Managing the interactions between Internal Teams, Vendors and Customer teams to assure services delivery/availability and fast TTM / problem solving with the best quality and a satisfactory service level.
- Identifying problematic areas and implementing strategic solutions in time.
- Overseeing and determining major IT projects including system updates, upgrades, migrations and outages
- Fostering new ideas, technologies and ways of improvement for Infrastructure and Development Systems and Sub Systems.
- To plan, develop, implement and operate DevOps and Open Source Platforms
Job Responsibilities:
DevOps and Open Source Platforms
- Plan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services provided internally to Etisalat users and externally to our ICT customers in our Data Centres, Head Quarters, Contact Centres and Retail stores including;
- DevOps Infrastructure Platforms Planning, Implementation and Operations.
- Introducing new open source technologies to meet emerging business demand
- Full Responsible and Accountable for all live production Technologies and Services offered.
- Responsible for maintaining proactively and reactively all Technologies and Services offered.
- Work directly with the DevOps team and Senior DevOps managers to test system integrity
- Play a strategic role in DevOps life cycle where he will design and build infrastructure for sites/software, ensuring the highest levels of security and responding swiftly to any new and emerging vulnerabilities and security threats.
- Responsible for the continuous enhancements in the operational tasks to meet the organization's objectives.
- Third level of support for Cloud and Automation Technologies and Services offered.
- Follow up reviewing and publishing the services documentation to assure business continuity and fast tracks for problem resolution.
- Apply patch fixes for all bugs on all live systems whenever needed.
- Responsible for issuing RFPs / RFQs for Cloud and Automation services provided.
- Work in full cooperation with the IT Service Support team in any escalated issues End to End until complete resolution.
- Check and ensure resolution of all issues to achieve all operations objectives without breaching the SLA.
- Follow Change Management Processes in handling all changes concerning production systems.
- Enhance operations SLAs and assure customer satisfaction.
Customers and Vendor Management
- Vendor management, negotiation, evaluation, selection and escalation.
- Offering the proper Technical solutions for customers
- Providing superior Service Delivery and Service availability for customer solutions
- Monitoring Contractual Agreements to evaluate and monitor contracts to ensure vendors comply with supporting contractual terms and conditions.
Reporting & Documentation
- Responsible for responding to mails and sending required reports in a good timely manner.
- Develop Quarterly presentation showing quarterly results.
- Develop regular weekly reports showing the work progress & status of assigned tasks/projects.
Job Requirements
Qualifications:
Essential Qualifications and Experience
- BSc in Telecommunications & Electronics Engineering, Computer science or equivalent.
- Minimum 5 Yrs. experience in Linux/Windows Systems administration.
- Minimum 3 Yrs. experience DevOps Solutions
- Hands on Experience Dockers/Kubernets/Containers
- Hands on experience Development/ UI / UX
- Hands on Experience Configuration Management / Orchestration tools
- Hands on Experience Git/ GitHub/ Jenkins
- Hands on Experience Scripting and Automation
- Hands on Experience Networking
- Hands on Experience Database systems
- Hands on Experience Security Solutions
- Agile methods like Kanban and Scrum
- Highly motivated and competent with decision-making ability
- Very Good Analytical, Problem Solving and Integration skills
- Very Good ability to conduct gap analysis on current systems and develop plans to cover these gaps
- Plan for activities and carry out assignments with no supervision
- Very good communication, documentation and presentation skills
- Excellent in Arabic & English (Reading, Writing & Oral)
- Innovative
- Teamwork
Desirable Qualifications and Experience
- Very Good Computer skills, Advanced MS excel is a plus.
- Hands on Experience Cloud Solutions VMware vRealize Suite and vCloud Director
- Hands on Experience x86/RISC servers
- Hands on Experience Storage and Data Recovery Solutions
- Project management skills.
- Knowledge of latest technologies
