Skills And Tools:
- You will be part of the Telecommunication Department monitoring and handling Xceed infrastructure.
- Handling incoming tickets from internal employees in Head Quarters and call center agents
- Monitor Xceed infrastructure like voice and data public links (WAN connections, Public PRIs, etc.).
- Responsible for the configuration and implementation of new requests
- Report any faultiness within voice and data system and related applications, global links, apply basic troubleshooting and follow up with ISPs or global operators.
- Back up of voice system and related applications.
- Troubleshoot and resolve PBX problems escalated from CCC
- Analyze and ensure the reliability of the communications systems on a regular basis to provide the highest level of performance, ability, and security
- Track and analyze fault histories in the long term resolution of intermittent problems
- Handles and follow-up on cases opened with equipment suppliers.
- Receive inquiries from different teams regarding current or planned projects and takes appropriate action to resolve problems or plan for upgrades, On-call in case of emergency.
- Bachelor of Science in Engineering (Electronics and Telecommunication) from one of the well-recognized universities.
- From 0-2 years of experience in the field.
- Fresh graduates are welcome to apply
- Preferred certified or knowledge in CCNA & CCNA Collaboration
- Excellent command of spoken and written English language.
- Communication Skills.
- Problem-solving skills.
- Ability to set priorities and follow up to achieve them
- Ability to work in rotational shifts
- Ability to handle multiple tasks simultaneously & meet agreed due date
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