Customer service specialist ( B1...
Maadi, Cairo
Customer service specialist ( B1+ English Speakers)
Maadi, CairoPosted 1 hour ago1 open position
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Job Description
- Deliver exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about Etisalat Egypt’s products and services.
- Communicate effectively with customers in English (B1+ proficiency) via phone, email, and chat to ensure a seamless support experience.
- Handle customer complaints and escalations professionally, ensuring timely and satisfactory resolutions.
- Document customer interactions and maintain detailed records in the company’s CRM system.
- Collaborate with internal teams to escalate and resolve complex technical or service-related issues.
- Educate customers on new products, promotions, and service features to enhance their experience.
- Follow up with customers to ensure their concerns have been addressed and satisfaction is achieved.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
- Adhere to company policies, procedures, and quality standards in all customer interactions.
- Continuously seek opportunities to improve service delivery and contribute to a positive team environment.
