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Job Description
- Monitor systems to detect needs for repair and implement solutions to resolve complaints ensuring efficient provisioning of services at all times
- Receive complaints via e-mails/phone calls, open trouble tickets and work on solution identification and implementation to minimize disruptions and downtime
- Perform hardware and software installations, configurations and updates as needed.
- Manage the inventory of devices (i.e. printers, handhelds, PCs, scanners...etc)
Job Requirements
- Education: BA (prefer Information Technology, or Computer science)
- Alexandria resident only
- Experience 1-2 years
- Highly preferred to have knowledge on cloud services, Esxi, Sophos, Draytek and Mikrotik.
- Experience with Windows/Linux/Mac OS environments
- Good understanding with computer systems, mobile devices and other tech products
- Familiarity with remote desktop applications and help desk software (Manage Engine Service Desk).
- Strong knowledge in MCSA and CCNA specifically switching. (Certified is preferred)
- Skills: Communication skills, critical thinking, Problem Solving, Time Management multitasking, Organized and Proactive.