Customer Service Specialist
New Cairo, Cairoposted 19 minutes agoJob Details
Skills And Tools:
Job Description
Handle customer inquiries
Provide accurate information about projects and delivery schedules and follow up with customers
Coordinate with departments to resolve customer requests and issues
Handle customer complaints professionally and ensure effective and timely resolution
Schedule and follow up on site visits and unit inspections when required
Maintain a high level of customer satisfaction and service quality
Prepare daily, weekly, and monthly customer service reports
Escalate critical issues to management when needed and follow up on solutions
Ensure compliance with company policies and customer service standards
Collect customer feedback and report improvement suggestions to management
Job Requirements
1–2 years in customer service within real estate
Bachelor’s degree
Strong communication and problem-solving skills
Ability to handle customer complaints professional
