Skills And Tools:
- Check and review payment details to ensure that all required data are correct.
- To handle incoming payments and book the payments into the respective customer accounts in SUN Accounts Receivable.
- To review all entered Deposits required for independent verification.
- To post bounced cheques in the system timely.
- To answer/solve specific queries on payments.
- To answer specific queries on customer account balance when required by customers.
- Ensuring customers provide payment details for every payment;
- To perform manual account entries including debit/credit notes in AR and ensure accurate booking of the transactions into SUN.
- Print/send customer monthly statements (ensure that customer statements are run timely on a monthly basis and mailed to customers).
- Print/send customer invoices.
- Follow-up on overdue payments to ensure that overdue payments are followed and potential problems escalated.
- Work with B/L’s to ensure overdue payments are collected by escalating problematic accounts and are assisted by BL to physically pick up payments (cheques, BDS etc) from customers during their routine visits.
- Reconcile customer accounts by assuring that accounts are reconciled when needed and any disputes resolved in good time.
- To receive, review & archive the original shipping documents that are received from the dispatching point.
- To receive, validate & follow up customers' delivery ticket.
- Fully participated in End of Month closing.
- To undertake additional tasks that may be reasonably requested.
- Excellent communication skills
- PC literate
- Team work
- Ability to work under stress
- Analytical skills
- Bachelor's (BS/BA) degree required.
- Basic understanding of Accounting
- 0 - 2 years related experience in Customer Service or any related Fields
- Excellent command of English Language (written & spoken).
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