Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Primary Responsibilities:
HIS Application Support experience is MANDATORY
- Provide L1 and L2 Support by directly engaging with clients to resolve issues.
- Monitor and respond quickly to incoming requests related to HIS Application issues.
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
Job Requirements:
- Should possess excellent communication skills (English).
- Arabic language skills are added advantage.
- Must be communicate effectively with clients and internal departments
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- General awareness of computer systems, PC repair, and network management
- Proven work experience as a Healthcare Application Support or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Familiarity with remote desktop applications and help desk software
- Understanding and appreciation for information security within systems and user devices.
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
Job Requirements
Primary Responsibilities:
HIS Application Support experience is MANDATORY
- Provide L1 and L2 Support by directly engaging with clients to resolve issues.
- Monitor and respond quickly to incoming requests related to HIS Application issues.
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
Job Requirements:
- Should possess excellent communication skills (English).
- Arabic language skills are added advantage.
- Must be communicate effectively with clients and internal departments
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- General awareness of computer systems, PC repair, and network management
- Proven work experience as a Healthcare Application Support or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Familiarity with remote desktop applications and help desk software
- Understanding and appreciation for information security within systems and user devices.
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
