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Job Description
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Support sales team to improve their productivity by contacting customers to arrange appointments
- Support sales team by completing orders and keeping customers informed of delays and delivery dates.
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Scheduling calls with potential clients to determine their needs and sell products or services.
- Provide basic and accurate information in-person and via phone/email
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Establishing relationships with new clients to develop long-term business relationships
- Tracking the status of leads by updating databases and contacting clients to ensure that all follow up has been completed
- Maintain organized sales records and report month-end goal setting to the senior management team
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
Job Requirements
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Bachelor's degree.
- F&B indoor sales experience is a plus.
- Very good English language.
- Excellent problem solving skills.
- Excellent communication skills.
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Multitasking and time-management skills, with the ability to prioritize tasks
