Technical Support Engineer Team Leader
Ulemt -
New Cairo, CairoPosted 1 year ago87Applicants for1 open position
- 44Viewed
- 0In Consideration
- 11Not Selected
Job Details
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Job Description
- Provide daily direction and communication to employees so that customer service requests are answered in a timely, efficient and knowledgeable manner.
- Clearly communicate and manage expectations between themselves, each of their team members, and management.
- Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both clients and team members.
- Provide statistical and performance feedback and coaching on a regular basis to each team member.
- Write and administer quarterly performance reviews for skill improvement.
- Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution when appropriate.
- Ensure employees have sufficient training and resources to perform their jobs.
- Respond to and resolves employee relations issues expressed by team members. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Address disciplinary and/or performance problems appropriately.
- Prepare & document warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
- Take ownership of escalated client issues and follows through to resolution.
- Works as a member/leader of special or ongoing projects that are important to area/process improvement.
- Share continual responsibility for deciding how to manage the employees.
- Uses appropriate judgment in upward communication regarding department or employee concerns.
Job Requirements
- English Fluency is a MUST
- Industry-specific certification in relevant computer languages or software may be required (CCNA or equivalent, Redhat Certified Systems Engineer or Microsoft Certified Engineer)
- 1-2 years of proven experience in the same rule
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Team Leadership
