PB - Corallium - Supervisor - Visitor Experience Duty

Job Purpose

Oversee daily visitor operations during assigned shifts to ensure service excellence, safety, and efficiency in guest handling.
Act as the first point of escalation for frontline teams and manage real-time service delivery.

Job Responsibilities

Monitor guest services and ensure smooth shift operations.
Supervise frontline staff and assign operational tasks.
Manage guest queuing, flow, and crowd control at key locations.
Handle guest complaints and provide immediate resolution.
Ensure cleanliness, signage, and facilities readiness.
Liaise with security and HSE during emergencies or incidents.
Support event coordination and service deployment.
Ensure compliance with service protocols and accessibility measures.
Complete daily reports and incident summaries.
Train and onboard new staff assigned to shift duty.

Disclaimer

This job description outlines the core responsibilities of the role but is not exhaustive.

Additional tasks related to the broader department may be assigned as required.

This document does not represent an employment contract.