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About Urban CompanyAt Urban Company, we are changing the way the world experiences home and personal services. We have made the experience of buying these services just like taxi hailing companies do rides - select, schedule, book on an app and a high-quality professional comes to you to provide a standardized, high quality and fixed price service. The following are our large categories - Beauty services (think Mani-pedi, facials, hairdressing), Cleaning (part time helpers, deep cleaning, laundry) appliance servicing (AC) and fitness & health at home. Since our launch in 2014, we have built a network of 50,000+ trained service professionals and served over three million customers across major metropolitan cities of Singapore, U.A.E and India. Founding Team & InvestorsFounding Team: Abhiraj Singh Bhal: BCG, IIM Ahmedabad, IIT KanpurVarun Khaitan: BCG, Qualcomm, IIT KanpurRaghav Chandra: Twitter, University of California BerkeleyInvestors: Accel Partners, Saif Partners, Bessemer Venture Partners, Vy Capital, Trifecta Capital, Tiger Global, Dragoneer, Prosus ventures, Family office of Mr. Ratan Naval Tata.Company’s VisionUrban Company’s vision is to empower 1 million+ service professionals to become microservice entrepreneurs. Through providing standardized branding, training and consumables, Urban Company aims to help service professionals become more organized and multiply their earnings by at least 1.5 to 2x. Urban Company currently serves approximately 700,000 customers every month, for a variety of their home services needs.Urban Company in UAE:Urban Company started in UAE in 2018. In a period of 5 years, we have become one of the two largest services marketplace in the region and scaled the business to more than 30 Mn USD of annual transactions. In this period we have strived to consistently deliver excellent consumer experience and have established ourselves as the most loved and highest rated services platform in the region. We today deliver a range of services from home cleaning, maintenance and repairs to personal services like beauty for men and women and massage. And we are present across Dubai, Abu Dhabi and Sharjah. We believe the market is large and we are just getting started!About the role:At Urban Company, a Category Manager’s role is to maximize sales and profitability in their respective categories by working one or more work streams such as quality, supply, growth and innovation. The role is dynamic and requires a combination of analytical, strategic, and interpersonal skills to effectively manage and grow their product category within the organization. We are looking for folks with a high degree of ownership, bias-for-action, passion and ability to go above and beyond.Key Responsibilities:Quality Building: We are required to maintain very high NPS as per industry standards of existing services along with all the new planned additions to the portfolio. With a very diverse supply wrt nationality and skillset, the category has always been open to crazy problem solving and innovation when it comes to ensuring that the right set of supply is onboarded with adequate training. You will work with trainers to shape training modules, build training infra to drive quality improvementSupply Building: You will identify and onboard service aggregators in the category – This will involve meeting many of them and plenty of fieldwork.Problem Solving: The role requires you to problem solve at the grassroot level. We expect the candidate to self ideate and innovate solutions to the problems at hand.Hustle: Significant ability to hustle and desire to get their hands dirty. The candidate should have the willingness to deep dive into each problem, understand and improve the key drivers of the business.Partner Relationship: We need to constantly work to improve partner side economics and happiness of our professionals. The candidate will be accountable for building a loyal base of professionals with a very high affinity to UC as a platform.What we’ll need:MBA + 0-1 years OR Graduation + 2-3 years of experienceStrong SQL and Excel skillGo-getter attitude and ability to be hands-onStrong ability to communicate and work collaboratively with others