Butlers Manager - Jumeirah Marsa Al Arab

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.About the Job:An opportunity has arisen for a Butlers Manager to join the Guest Relations team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role: To be responsible for the quality and control of all colleagues’ uniforms sent out to be cleaned. To ensure that all uniforms sent out are correctly logged. Manages day to day operation of the department thus ensuring all service standards are met in line with standard operating procedure and they are followed in courteous yet professional manner thus providing delightful and engaging services to all guests  Leads, motivates, and continuously develops the team to maximize colleague productivity, departmental revenue, guest satisfaction and department KPI scores  Recognizes all repeat and important guests and builds rapport to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.  Handles escalations and concerns and resolve them, tracking and notifying proper areas and responsible person to guarantee memorable experience for our guests  Oversees that Assistant Butler Managers are leading the team efficiently and diligently and all Butlers report to their daily assignments on time and are properly groomed and dressed in line with Jumeirah grooming standards  Manages the department and ensure that all Butlers have knowledge of in-suite services, residences, dining services, Kids club, Spa and wellness services, technology, and amenities etc. Conduct hotel / suite show around when requested by top management.  Manages and conducts regular inspections of all butler areas including occupied and non-occupied rooms, floor receptions and butlers’ pantries to ensure standards and consistency are always maintained to the highest level Ensures that the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards  Monitors VIP guest/customer arrivals and inspection of VIP Suites so that special arrangements are ready upon arrival to meet their preferences. Coordinate with other operating departments, notably front office, to manage VIP guests/customers' requests etc.  Monitors the Credit Check, Rate variance, housekeeping discrepancy reports and that they are actioned, duly signed, and filed as required.  Actively obtains feedback from guests through comment cards/trip advisor etc. improve services and facilities. Obtained feedback is shared with respective departments.  Maintains quality service by enforcing quality and customer service standards as per LQA. Analyses Mystery Customer information, Profile Quality scores and LQA results, communicates them to the team and develops corrective actions, as needed.  Ensures strict adherence to all relevant Health, Safety and Environment procedures, emergency procedures and fire prevention regulations by the colleagues  Ensures strict adherence to all HACCP standards in line with local regulatory requirements by the colleagues  Manages Team activities such as daily briefings, meetings, outing and other necessary activities to keep the team engaged and motivated  Accomplishes department’s results by communicating job expectations, planning, monitoring, and appraising performance.  About you: The ideal candidate for this position will have the following experience and qualifications: Minimum of 3 years’ experience in a Luxury Hotel   Minimum of 2 years’ management experience in a managerial role Pre-opening or refurbishment experience in a similar operation Attention to details Excellent interpersonal and communication skills, both in person and by telephone   Developing and motivating people  About the Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.