Job Details
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Job Description
Objectives
- Provide excellent support and administrative service to the Sales Department
- Develop effective manufacturer and supplier contact
- Deal efficiently with customer requests and queries to ensure total customer satisfaction •
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Help Retailer achieve industry-leading standards of process efficiency and cost control
Key Tasks
Objective: Provide excellent support and administrative service to the Sales Department
- Review all functions and tasks with the Sales Manager and advise of any discrepancies or problems encountered
- Make appropriate weekly / monthly reports to the Sales Manager
- Post bonus to deals after gaining authorization from the Sales Manager
- Document and log all transactions in a structured and methodical way and maintain a systematic filing system for prompt retrieval of documentation
- Maintain effective liaison with all members of the sales team, forming a strong sense of teamwork within the sales department, and ensure accurate and timely feedback of information to appropriate persons
Objective: Develop effective manufacturer and supplier contact
- Ensure that all documentation is dealt with in a timely manner
- Notify the Sales Manager of all changes to the manufacturer’s policies
Objective: Deal efficiently with customer requests and queries to ensure total customer satisfaction • Ensure courteous and cost-effective use of the telephone
- Approach all customers promptly and courteously and assist with their requests to the best of your ability
Objective: Help Retailer achieve industry-leading standards of process efficiency and cost control • Complete all administrative tasks required to complete a vehicle sale, from locating the vehicle through to ordering number plates
- Collect batch numbers for invoices and ensure accurate invoicing of all sold vehicles, including delivering and posting costs to sold vehicles
- Check and maintain reports, including vehicle debtor report, demo stock report, and monthly demo write-downs, on a timely basis
- Maintain payment records and conduct all transactions accordingly so that all cash, cheques, and charges are accounted for, following company policy for cash handling
- Verify codes on sales orders
- Ensure compliance with all health and safety procedures and company policy
- Undertake other tasks and responsibilities, including training courses, as requested by the Sales Manager / Operations Manager
Key Competencies
Customer Focus
- Approach every situation with a desire to understand and deliver
- Listen effectively and communicate clearly
- Use every contact with the customer to build a relationship
- Take responsibility to ensure nothing is left to chance
Operational Focus
- Undertake administrative tasks on part exchange vehicles
- Undertake all sales department financial administration
- Vehicle ordering
- Vehicle preparation
- Use technology effectively
- Manage own performance
- Contribute to effective working
- Contribute to efficient reporting and administration of records
