SuccessFactors Consultant

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

Role Purpose:

SuccessFactors Consultant works on new modules / functions implementation activities (business requirements gathering, system configuration, testing and end user training), applying system enhancements, working closely with the external SAP/SF partners in any future implementations and supporting HCDX team members in resolving high complexity tickets.

Role Details – Key Responsibilities and Accountabilities:

• Implementing new SF modules / functions to fulfil business needs.

• Applying on going enhancements on the current SF implemented modules, according to SAP new releases / best practices and business needs.

• Working closely with the external SAP/SF partners in any future implementations.

• Providing support for HCDX team members in resolving high complexity tickets.

• Conducting training sessions and creating system user guides for the new implemented modules / functions.

• Providing ongoing support to admin users for ensuring effective utilization of SuccessFactors implemented modules.

• Creating / Updating SF Role Based Permissions according to the business needs ensuring compliance in permission levels across the organization.

• Conducting periodical system audits and share the outcome with the business for decision making on all data cleansing exercises.

• Providing system mass uploads for SF functional areas, when needed, to reduce time and effort spent by the end users and increase efficiency.

• Designing and enhancing SF reports for fulfilling all business reporting requirements.

Functional/Technical Competencies:

• Excellent knowledge in the relevant SuccessFactors module.

• Excellent willingness to learn and develop more knowledge.

• Excellent in using online search tools / engines.

• Analytical ability to link business and technical work streams.

• Ability to quickly understand and adapt to new technologies and integration protocols.

Personal Characteristics and Required Background:

• Excellent willingness to learn and develop more knowledge.

• Excellent problem-solving skills and demonstrated composure in times of uncertainty and stress.

• Ability to keep information confidential.

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Demonstrated ability to work independently as well as part of a team.

• Excellent interpersonal, relationship building, influencing, and conflict resolution skills.

• Excellent organizational and time management skills.

• A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Minimum experience

• Minimum of 3 implementations for the relevant SF module.

• Minimum of 3 customer support for the relevant SF module.

Minimum Qualifications/education

• Bachelor’s degree in HR or Information Technology or other relevant fields.

• SAP / SuccessFactors certificate for the relevant SF module is a must.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.