Additional InformationJob Number 25097747Job Category Rooms & Guest Services OperationsLocation Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementJob SummaryProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications.SCOPE / BUSINESS CONTEXTA Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection. Number of Direct Reports - 2 Titles of Direct Reports – 2 CANDIDATE PROFILEExperience: Hotel experience is desirable but not essential Previous experience working within a similar role in a 5 star environment preferred Skills And KnowledgeStrong Communication skills (verbal, listening, writing) Education or Certification Innovative Pro-active and reliable Outgoing personality and outstanding guest service skills. Knowledge of local area, local attractions, entertainment and landmarks Knowledge of hotel room types, layouts and features Ability to use Opera, Micros & MARSHA System and other operating systems Knowledge of Guest Response Tracking Software / GXP Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette Strong problem-solving skills Strong organization and working to deadline skillsHave a complete understanding of the Marriott Reward program SPECIFIC DUTIESThe following are specific responsibilities and contributions critical to the successful performance of the position: Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events. Have knowledge of hotel rates, package and discounts. Have knowledge about all guest rooms, features and amenities plus all services offered by the hotel. Attend the shift briefing, daily 15 minutes training and front office monthly meeting. To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards.To arrange and co-ordinate the activities, tours /transfers and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit.Pass on all the relevant information (including complaints) to the other departments in theOperation. To ensure that guests receives services in well-coordinated and timely manner, this Includes additional information which may be relevant to developing and upgrading service, guest History records, Management and Sales and Marketing. Assign rooms, accommodating special requests whenever possible.Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.Review requests for late check-outs and approve according to occupancy.Operate telephone switchboard station in order to answer telephone calls.Manage all GXP functionalities and processes and ensure a full usage of the same by all direct reports.Take room service orders over the phone, answering any questions regarding the menu, inputting order. into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy and providing expected delivery time. To understand the correct reservation procedures and to take any reservations if required, Be flexible according to the business needs.Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time. Be knowledgeable and promote the Marriott rewards program. Keep yourself informed with all VIP arrivals. Be flexible in regard to work schedule. Strive to represent Marriott in the most professional manner at all times. Ensure that all guests are communicated with the credit policy and procedures upon check-in. Take initiative through empowerment to ensure complete guest satisfaction. Be fully aware of safety and emergency procedures. Handle mail and messages properly and on confidential basis. Know how to follow all hospitality guidelines and daily service basics. Ensure that all guest problems are resolved by using “Guest Response Program” Assist a fellow associates in their Job to ensure that all are done on time. Use your Opera and other systems password with discretion. Log off the terminal when leaving the area. Have knowledge about the city, the local area and attraction to provide the guests with all requested information. Report any unusual occurrences or requests to the manager or supervisor on duty. Be familiar with the AM, PM and night check list to ensure smooth daily operations. Ability to communicate with all managers, supervisors and fellow associates. Be aware of the Marriott brand standards and follow the thoroughly. Ensure that daily banking procedures are followed and performed as per the standards. Ensure all guests are welcomed, met and greeted, offered welcome drinks and /or cold towels (depending on brand) and escorted to the elevators and/or room according to the Marriott Welcome Experience. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.