Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 29 offices in 15 countries. Over the last 96 years, we have served as trusted advisors for clients. Deloitte’s presence in the region has contributed to the advancement and growth of the professional services industry in the region.We have received numerous awards in the last few years, such as Brand Finance’s strongest and most valuable "commercial services" brand in the world (2022), the Great Place to Work® and Best Workplaces™ in the UAE (2022), the Great Place to Work® and Best Workplaces™ in the KSA (2022), and "World’s Most Attractive Employers" (2022). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.HR Shared Services Center | Total Rewards | Medical & Life Insurance – Associate/ContractorDuring your tenure as a Senior in Total Rewards, you will demonstrate your capabilities in the following areas:Manage the day-to-day operations of the firm’s life and medical insurance programs, such as enrolling new joiners, transfers, and new members/dependents into the firm's insurance program, processing claims, and removing leavers. Ensure accuracy, timeliness, and regulatory compliance in everyday operations.Periodic monitoring of employee insurance bills, to ensure necessary updates are included in future bills. Highlight and document any changes.Periodic Validation of the enrolled members and dependents in the firm’s insurance program, and the employees who opted for flexible policies and promotions.Manage relationships with insurance carriers, third-party administrators, and other vendors to ensure high levels of service delivery and resolve issues and escalations on time.Provide guidance and support to employees and HR colleagues on benefits-related inquiries, total rewards cases, and escalations, serving as a subject matter expert on medical insurance programs.Following up on the employee insurance inquiries with the relevant stakeholders and helping them to obtain the resolution at the earliest.Closely collaborate with Total Rewards CoE to drive all the operational activities and work on assigned projects.Responsible for administering medical and life insurance programs, staying informed on total rewards-related knowledge base content, policies, and procedures.Leverage Human Resources and other systems and tools to manage benefit participation. Become an expert on the system/s that supports Total Rewards.Conduct regular audits and quality assurance checks of Invoices, documentation, and processes to identify discrepancies, errors, and opportunities for improvement.Leadership Capabilities:Builds own understanding of our purpose and values; explores opportunities for impact.Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.Understands expectations and demonstrates personal accountability for keeping performance on track.Actively focuses on developing effective communication and relationship-building skills.Understands how their daily work contributes to the priorities of the team and the business. Qualifications: Bachelor’s degree in human resources, Business Administration, Health Administration, or a related field; master’s degree or relevant certifications preferred.Preferably with 1 to 2 years of progressive experience in benefits administration, with a focus on medical insurance and healthcare benefits managementKnowledge of best practices in HR management is essential.Technical ability and computer literacy (Word, Excel, PowerPoint, Microsoft Management) recommended.Experience in ServiceNow administration is an added advantage.Ability to communicate professionally with partners and high-level executives. Strong presentation skills are considered a plus,Detail-oriented and conscientiousExcellent organizational, communication, and time-management skillsFluency in English (reading, speaking, and writing). Preference for bilingual candidates (Arabic/English)Minimum 1-2 years of experience in Total Rewards vertical including HR experience, preferably in a multinational firm.