Senior IT Help Desk

Objective:Providing technical support and assistance to end-users who are experiencing issues with their computer hardware, software, or other IT-related problems.What you'll do!

• Installing and configuring computer hardware operating systems, applications, and other IT equipment
  
• Troubleshooting system and network problems and diagnosing and solving hardware and software faults
  
• Troubleshooting and resolving basic network and server access problems for end-users
  
• Performing software and basic internet troubleshooting, diagnostics, installation, and resolution
  
• Following company policy and working on all requests sent from the business units
  
• Installation, configuration, and maintenance of (Windows servers, Backup, Mail admin, Firewalls) system network components
  
• Improving LAN and WAN network environment including routers, firewalls, Internet access, and software applications
  
• Configuring software applications and operating systems, ensuring compatibility and compliance with company standards
  
  

What you should have!

• Bachelor's degree in computer science or any related field
• 4 to 6 years’ experience
• Ability to troubleshoot and resolve technical issues promptly
• Technical knowledge of computers hardware, software, and operating systems
• Proficiency with the help desk
• Proficiency in IT service management principles and practices
• Windows & Linux admin hard-working and knowledgeable
• CCNA, RHCSA, Network, Windows Administration