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Job Description
Description of Accountability
Customer Service & Communication
Develop and maintain a healthy relationship with all internal and external stakeholders.
Maintain excellent communication to ensure operation runs smoothly and efficiently.
Ensures Business communications is maintained and broadcasted on time.
Drives the agreed actions for improvement from the daily, weekly and monthly business communications.
Creation and Preparation of daily, Weekly, monthly reports and correspondence for prompt submission
Work in coordination with Buying and Logistics to ensure accurate stock maintenance.
Respond in a timely manner to all customer and store queries generated via email, support office, audit queries, contact centre or other platforms that require operational input.
Ensure that all customer & Corporate orders and stock consolidations are actioned on time
Support digital team for processing Food App orders
Ensure carry bags inventory is monitored and ordered based on business requirement
Ensure staff uniforms are ordered for all the regions
Payments – responsible to make sure all store vendor payments are done on time in line with local regulation
Work in coordination with Facility Manager/Vendor to ensure that annual maintenance contract are in place and all Maintenance work are carried as per agreed timeline
Store visit to ensure stores adhere to SOPs.
Cost
Strategic and tactical level operations planning for stores through promotional analysis, business KPI tracking and analysis (ATV, IPC, Conversion footfall etc.
Bi Annual review on assets that are not being utilized by store and ensures reclassification is done and return assets to IT
Facilitates store related asset creation, asset write-off and asset transfer.
Construct, implement, monitor and control the budget and operational costs of all store.
Support the delivery of the shrinkage action plan within the stores
Ensure Store consumables & Maintenance are monitored as per the operating budget plan and ensuring the costs are utilized to achieve the highest cost-benefit outcome.
ERP, Standards and Supervision
Effectively manage SAP transactions in all day to day activities to maintain system integrity and exceed store service level expectations.
Ariba- Raise all store requests through Ariba portal acting as a single point of contact for all stores.
Retail Pro – Ensure retail pro records are up -to -date in coordination with EIT (Till receipts, Arabic description, promotions etc)
Tableau – build and deliver automated reports as per business requirement.
Database update for all online devices in the store such as SATO printer, Pathfinder gun, touch menu and Zebra devices.
Enforce procedures to maintain stocks and systems accuracy and profit protection across all countries.
Ensure consistent standards are maintained across all stores through 1 filing system
Creates a clear plan for themselves and delivers short to medium term business priorities.
Energizes self to act with pace to deliver high standards on time.
Takes decisions based on a well thought out analysis of complex information and risks.
Actively aligns self and others to the business plan and priorities.
Consistently probes internal and external customer information.
Takes opportunities to improve performance having evaluated the financial impact.
Managing KSA café consumables and LPO creation in SAP.
Facilitate Vendor creation and extension
Business Growth
Support IT Integration & development
New development store projects with corporate and principal provided resources.
Ensuring compliance and brand requirements.
Work on new initiatives of the business to drive efficiency and productivity in stores
Provide trainings to store team for new system implementation, projects, and new processes
Required Skills to be successful
Able to handle Complexity
Excellent Planning and Organizing Skills
Attention to Detail
Highly Numerate
Product Confident
Good Communicator
Optimistic Attitude
Knowledge of SAP an additional advantage
What equips you for the role
Bachelor’s degree with at least 3-5 years retail experience in an operational/administrative role.
Good knowledge of SAP – PRT system
Ariba & POS System
Expert Excel capability
Excellent in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Demonstrated ability to work effectively in a multi-national organization
Analysis and troubleshooting
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
We make every effort to review and respond to every application.
Customer Service & Communication
Develop and maintain a healthy relationship with all internal and external stakeholders.
Maintain excellent communication to ensure operation runs smoothly and efficiently.
Ensures Business communications is maintained and broadcasted on time.
Drives the agreed actions for improvement from the daily, weekly and monthly business communications.
Creation and Preparation of daily, Weekly, monthly reports and correspondence for prompt submission
Work in coordination with Buying and Logistics to ensure accurate stock maintenance.
Respond in a timely manner to all customer and store queries generated via email, support office, audit queries, contact centre or other platforms that require operational input.
Ensure that all customer & Corporate orders and stock consolidations are actioned on time
Support digital team for processing Food App orders
Ensure carry bags inventory is monitored and ordered based on business requirement
Ensure staff uniforms are ordered for all the regions
Payments – responsible to make sure all store vendor payments are done on time in line with local regulation
Work in coordination with Facility Manager/Vendor to ensure that annual maintenance contract are in place and all Maintenance work are carried as per agreed timeline
Store visit to ensure stores adhere to SOPs.
Cost
Strategic and tactical level operations planning for stores through promotional analysis, business KPI tracking and analysis (ATV, IPC, Conversion footfall etc.
Bi Annual review on assets that are not being utilized by store and ensures reclassification is done and return assets to IT
Facilitates store related asset creation, asset write-off and asset transfer.
Construct, implement, monitor and control the budget and operational costs of all store.
Support the delivery of the shrinkage action plan within the stores
Ensure Store consumables & Maintenance are monitored as per the operating budget plan and ensuring the costs are utilized to achieve the highest cost-benefit outcome.
ERP, Standards and Supervision
Effectively manage SAP transactions in all day to day activities to maintain system integrity and exceed store service level expectations.
Ariba- Raise all store requests through Ariba portal acting as a single point of contact for all stores.
Retail Pro – Ensure retail pro records are up -to -date in coordination with EIT (Till receipts, Arabic description, promotions etc)
Tableau – build and deliver automated reports as per business requirement.
Database update for all online devices in the store such as SATO printer, Pathfinder gun, touch menu and Zebra devices.
Enforce procedures to maintain stocks and systems accuracy and profit protection across all countries.
Ensure consistent standards are maintained across all stores through 1 filing system
Creates a clear plan for themselves and delivers short to medium term business priorities.
Energizes self to act with pace to deliver high standards on time.
Takes decisions based on a well thought out analysis of complex information and risks.
Actively aligns self and others to the business plan and priorities.
Consistently probes internal and external customer information.
Takes opportunities to improve performance having evaluated the financial impact.
Managing KSA café consumables and LPO creation in SAP.
Facilitate Vendor creation and extension
Business Growth
Support IT Integration & development
New development store projects with corporate and principal provided resources.
Ensuring compliance and brand requirements.
Work on new initiatives of the business to drive efficiency and productivity in stores
Provide trainings to store team for new system implementation, projects, and new processes
Required Skills to be successful
Able to handle Complexity
Excellent Planning and Organizing Skills
Attention to Detail
Highly Numerate
Product Confident
Good Communicator
Optimistic Attitude
Knowledge of SAP an additional advantage
What equips you for the role
Bachelor’s degree with at least 3-5 years retail experience in an operational/administrative role.
Good knowledge of SAP – PRT system
Ariba & POS System
Expert Excel capability
Excellent in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Demonstrated ability to work effectively in a multi-national organization
Analysis and troubleshooting
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
We make every effort to review and respond to every application.