ERP Supervisor
illa -
Cairo, EgyptJob Details
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Job Description
1. ERP System Management:
· Oversee the administration, configuration, and maintenance of the ERP system.
· Ensure data integrity and system availability.
· Monitor system performance and troubleshoot issues as needed.
· Develop and implement system policies, procedures, and controls.
2. User Support and Training:
· Provide end-user support, troubleshooting issues, and resolving system-related queries.
· Conduct training sessions to educate users on ERP system functionalities and best practices.
· Develop user documentation and manuals to facilitate system understanding and utilization.
3. Project Management:
· Lead ERP implementation projects, including requirements gathering, system configuration, testing, and deployment.
· Collaborate with project stakeholders to establish project timelines, deliverables, and resource requirements.
· Monitor project progress, identify risks, and take corrective actions to ensure successful project completion.
4. Operation Support:
· Responsible for receiving Customers' inbound requests and checking the availability of space sqm based on each client contract.
· Responsible for Customers' outbound orders daily and communicating the order issues with them.
· Release the Inbound / Outbound orders on both system WMS and Delivery systems.
· Communicate the Inbound / Outbound Orders with the Operation and delivery team.
· Monitor the order Cycle end to end and ensure that all orders are delivered successfully.
5. Inventory Management:
· Monitor and maintain accurate inventory records within the WMS system.
· Implement inventory control measures, including cycle counting, stock adjustments, and reconciliation.
· Collaborate with Customers to optimize inventory levels and replenishment strategies.
6. Performance Monitoring and Reporting:
· Develop and maintain key performance indicators (KPIs) to monitor warehouse performance.
· Generate regular reports on system utilization, inventory accuracy, order fulfillment metrics, and other relevant data.
· Analyze data to identify trends, issues, and areas for improvement, and provide recommendations for operational enhancements.
7. Operation Finance support.
· Responsible for communicating the cash collection plan between customers and the finance team.
· Generate the monthly breakdown for each customer and communicate the date with the finance team.
Requirements
Benefits
· Oversee the administration, configuration, and maintenance of the ERP system.
· Ensure data integrity and system availability.
· Monitor system performance and troubleshoot issues as needed.
· Develop and implement system policies, procedures, and controls.
2. User Support and Training:
· Provide end-user support, troubleshooting issues, and resolving system-related queries.
· Conduct training sessions to educate users on ERP system functionalities and best practices.
· Develop user documentation and manuals to facilitate system understanding and utilization.
3. Project Management:
· Lead ERP implementation projects, including requirements gathering, system configuration, testing, and deployment.
· Collaborate with project stakeholders to establish project timelines, deliverables, and resource requirements.
· Monitor project progress, identify risks, and take corrective actions to ensure successful project completion.
4. Operation Support:
· Responsible for receiving Customers' inbound requests and checking the availability of space sqm based on each client contract.
· Responsible for Customers' outbound orders daily and communicating the order issues with them.
· Release the Inbound / Outbound orders on both system WMS and Delivery systems.
· Communicate the Inbound / Outbound Orders with the Operation and delivery team.
· Monitor the order Cycle end to end and ensure that all orders are delivered successfully.
5. Inventory Management:
· Monitor and maintain accurate inventory records within the WMS system.
· Implement inventory control measures, including cycle counting, stock adjustments, and reconciliation.
· Collaborate with Customers to optimize inventory levels and replenishment strategies.
6. Performance Monitoring and Reporting:
· Develop and maintain key performance indicators (KPIs) to monitor warehouse performance.
· Generate regular reports on system utilization, inventory accuracy, order fulfillment metrics, and other relevant data.
· Analyze data to identify trends, issues, and areas for improvement, and provide recommendations for operational enhancements.
7. Operation Finance support.
· Responsible for communicating the cash collection plan between customers and the finance team.
· Generate the monthly breakdown for each customer and communicate the date with the finance team.
Requirements
- Bachelor's degree in IT, Business Administration, or related field.
- 5+ years of experience in ERP system administration and project management.
- Proficiency in ERP systems (e.g., SAP, Oracle) and database management.
- Strong communication and training skills.
- Project management experience with the ability to lead ERP implementation projects.
- Analytical mindset to interpret data and drive performance improvements.
- Organizational and leadership abilities to manage teams and prioritize tasks effectively.
- Understanding of warehouse operations and financial processes is a plus.
Benefits
- Flexible Work Hours
- Remote Work Policy
- Personal & Family Medical Insurance Programs
- Professional Development: Engage in continuous learning and development opportunities through our dedicated program.
- Celebrations: Join us in celebrating birthdays, work anniversaries, and other milestones within our vibrant community.
- Diverse and Inclusive Environment
- Child and Pet friendly work spaces
- Menstrual Work-from-Home Days
- Leave and Bonuses: Benefit from flexible leave options for marriage, bereavement, and parental needs, along with associated bonuses.