Customer Experience Manager, Saudi Arabia

As the Customer Experience Manager, you will

Lead and manage the customer service team to deliver outstanding support and service to our clients.
Develop and implement strategies to improve the customer experience and exceed customer expectations.
Monitor and analyze customer feedback to identify areas for improvement and develop action plans.
Ensure strict adherence to company policies and procedures to maintain the highest standards of service.
Collaborate with cross-functional teams to successfully implement initiatives that drive customer happiness.

Provide training and development opportunities for customer service staff to ensure they have the skills and knowledge to compete in a dynamic market.
Address advanced customer issues promptly and effectively, ensuring complete happiness.

Analyze and report on customer service metrics to determine the success of initiatives and identify areas for further improvement.
Qualifications

To be successful in this role, you must have

Proven experience in a customer service management role, preferably within a global organization.
Outstanding leadership skills with a track record of managing and developing high-performing teams.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent communication and interpersonal skills to build positive relationships with customers and team members.
A customer-focused approach with a passion for delivering world-class service.
The ability to work collaboratively and inclusively with colleagues from a diverse group of backgrounds.
Proficiency in English and Arabic is required.
A bachelor's degree or equivalent experience in Business Administration, Marketing, or a related field is preferred.