Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.SummaryWe are seeking an experienced and dynamic Delivery Manager to lead the design, development, and successful delivery of Intelligent Virtual Assistants (IVA) solutions, including voice-enabled applications powered by Generative AI. This role involves overseeing a range of high-impact projects, including government initiatives and private sector projects, ensuring the seamless integration of large language models (LLMs), prompt engineering, and cutting-edge AI technologies to deliver innovative solutions.The ideal candidate will combine technical expertise with exceptional program management skills, driving innovation, aligning with client objectives (both government and private sector), and ensuring the successful delivery of AI-driven solutions on time, within scope, and in line with industry standards.LOCATION: Abu Dhabi, UAEResponsibilitesDelivery Management: Lead the end-to-end delivery of multiple projects focused on Intelligent Virtual Assistants (IVAs) and voice-based AI solutions across various sectors, including government and private organizations.AI & Generative Technology Integration: Provide hands-on leadership in integrating Generative AI technologies, including large language models (LLMs) and prompt engineering, to create scalable and intelligent virtual assistants that meet client requirements.Voice Technology Implementation: Oversee the integration of voice technologies (speech recognition, natural language processing, and synthesis) into IVA solutions, ensuring seamless and intuitive user experiences.Stakeholder Management: Build and maintain strong relationships with clients (both government and private sector), key stakeholders, and cross-functional teams to ensure alignment with project goals, objectives, and timelines.Cross-functional Team Leadership: Coordinate with internal teams, including AI specialists, engineers, designers, and business analysts, to ensure successful project execution and delivery of high-quality solutions.Risk & Issue Management: Proactively identify risks and issues across projects and create mitigation strategies to ensure the successful delivery of AI-based virtual assistants.Project Planning & Execution: Define clear project goals, timelines, budgets, and resources, and oversee the execution to ensure the projects are delivered on time, within scope, and aligned with client and industry standards.Quality Assurance: Ensure that all AI-driven solutions, including IVAs, meet high-quality standards, providing an optimal user experience and ensuring compliance with regulatory and ethical guidelines.Integration Management: Lead the integration of IVAs with existing systems and databases, ensuring seamless data exchange and compatibility with other platforms.Progress Reporting: Provide regular status updates and detailed progress reports to stakeholders, including clients, leadership, and cross-functional teams, ensuring transparency throughout the project lifecycle.Change Management: Manage project scope changes and ensure smooth transitions, ensuring that all stakeholders are aligned with project adjustments.Minimum QualificationsMinimum of 15+ years of experience in delivery management, with a focus on AI technologies (including large language models (LLMs) and Generative AI) and experience managing large-scale projects across various sectors, including government and private industry required.Minimum 3 years’ experience Strong hands-on experience in AI and voice technologies (ASR, TTS), natural language processing (NLP), and machine learning, with deep knowledge of Generative AI frameworks and LLMs (e.g., GPT, BERT) required.Previous experience managing and delivering complex, cross-functional projects simultaneously & prioritize effectively, using both Agile and traditional project management methodologies (e.g., Scrum, Waterfall, Kanban) required.Demonstrated experience working closely with senior-level stakeholders across both government and private sector clients and managing multi-disciplinary teams to ensure project success.Excellent verbal and written communication skills, with the ability to effectively present complex technical concepts to both technical and non-technical stakeholders.Strong problem-solving and analytical skillsExcellent organizational and time management skillsMust be fluent in both Arabic and English to effectively communicate with a diverse set of stakeholders required.Bachelor’s degree in Computer Science, Engineering, Artificial Intelligence, or a related field required.Certifications in AI, Machine Learning, or Project Management (e.g., PMP, Scrum Master) required.