Job Title: IT Helpdesk OfficerWho are we?CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.CFI is hiring! Make your mark in the online trading industry.Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you! Description:We are seeking to recruit a highly organized and capable IT Support to join CFI.A IT Help Desk professional should possess technical troubleshooting abilities, customer service skills, knowledge of software and hardware, network basics, ticket management capabilities, documentation proficiency, time management and prioritization skills, a commitment to continuous learning, problem-solving capabilities, and the ability to collaborate effectively within a team.Main tasks and responsibilitiesProviding technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems.Responding to and resolving user inquiries and requests in a timely and professional manner, ensuring high-quality customer service.Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management.Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management.Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management.Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management.Participating in training programs and self-study to continuously improve technical skills and stay updated with emerging technologies.Adhering to established IT policies, procedures, and security guidelines while handling user requests and accessing sensitive information.Assisting with the management and maintenance of IT assets, including inventory tracking and equipment maintenance.Collaborating with cross-functional teams and vendors as required to resolve technical issues and implement solutions.Education and ExperienceBachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience.Proven experience in IT support, preferably in a financial services or trading environment.Strong knowledge of Windows OS, Microsoft 365, Active Directory, and network troubleshooting (TCP/IP, DNS, VPN).Familiarity with trading platforms (MetaTrader 4/5 or similar) and financial services applications.Excellent troubleshooting, analytical, and problem-solving skills.Fluency in English (written and spoken).Why join CFI?We’re a fast-growing, multinational companyCompetitive salaries and benefitsWork and learn with industry professionsSupportive and collaborative environmentUnlimited opportunities for growth and development