Team Leader - Operations
cartier -
Dubai, United Arab EmiratesJob Details
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Job Description
MAIN PURPOSE
The Operations Team Leader contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Team Leader is responsible for overseeing and elevating the back-of-house operations of the boutique, ensuring a blend of efficiency, compliance, and excellence in line with Cartier’s global standards. He is directly in charge of managing and developing the back-of-house team.
KEY RESPONSIBILITIES
Operations management and compliance
- Supervise workflows encompassing stock management, inventory control, and shipping/receiving
- Oversee proper movement of products in/out of the boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
- Consistently demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained particularly for high-end creations
- Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead, and foster compliance among the broader team through influence and training
- Lead overall success of boutique audits; implement and execute action plans
Process optimization
- Evaluate and refine operational processes for continuous improvement
- Proactively introducing innovative tools and methodologies to enhance efficiencies
- Implement feedback from stakeholders to enhance processes (Cartier Retail Management, Richemont’s teams, Auditors)
Team management and development
- Manage BOH team and ensure daily feedback and coaching on the spot
- Monitor team performance, aligning with the individuals KPI’s, the boutique goals and strategy
- Identify and address training needs, facilitating learning opportunities and focusing on the team’s development
- Resolve interpersonal conflicts ensuring team harmony
Collaboration & Alert
- Responsible to raise/highlight suspicious behaviour and/or fraudulent activity
- Foster collaboration between back-of-house teams and the broader team
- Update management on operational topics and initiatives
- Key user of new operational tools and rollouts as needed: collaborate with Office Operations Teams and/or corporate teams on testing, sharing feedback, in-boutique training, and driving adoption
Reporting & Documentation
- Maintain records and reporting on relevant operational metrics
- Analyse data for operational insights and improvement opportunities
- Update and manage operational documentation for the boutique
- Responsible to provide monthly, quarterly & yearly report to the Boutique Management
Required experience:
- Bachelor’s degree in Business Administration, Management, Operations, or related fields
- Minimum experience in a supervisory role, preferably in luxury retail
- Proven expertise in process optimization and operational excellence
- Familiarity with compliance standards and audit
- Leadership and team management prowess
- Organizational and multitasking capabilities
- Analytical and problem-solving mindset
- Strong grasp of Luxury Retail operations
- Emphasis on detail and compliance
- Excellent written/verbal English language skills along with strong interpersonal and communications skills.
- Expert Microsoft Office Suite proficiency (Excel, PowerPoint, Outlook), and Power BI familiarity
- Ability to work in a fast-paced, high-energy, and high-volume workspace.