PB - Corallium - Supervisor - Retail and F&B

Job Purpose

Support the successful launch and ongoing operations of Corallium’s retail and F&B outlets by supervising day-to-day performance, preparing pre-opening readiness, and ensuring seamless post-opening service delivery.

This role ensures all outlets meet operational, safety, and brand standards while contributing to commercial goals and enhancing the guest experience across both in-house and third-party managed locations.

Job Responsibilities

Support the planning, setup, and operational readiness of all retail and F&B outlets in the pre-opening phase, including layout, equipment, staffing, and supplier onboarding.
Supervise daily operations across outlets post-opening, ensuring service excellence, team readiness, and smooth guest flow.
Monitor and manage staff performance, training schedules, and shift planning to ensure consistent service quality.
Maintain accurate stock levels and lead inventory control processes, including ordering, stock rotation, loss prevention, and reconciliation.
Ensure full compliance with health, safety, food hygiene, and accessibility standards, and coordinate with internal and external audit requirements.
Coordinate with vendors and third-party partners to ensure timely supply, product quality, and alignment with service standards.
Support execution of retail and F&B promotions, seasonal activations, and campaign rollouts in coordination with Marketing and Commercial teams.
Work with the Marketing Manager on in-store branding, merchandising, and promotional visibility aligned with Corallium’s identity.
Respond to guest feedback and complaints professionally and effectively, ensuring follow-up and escalation when required.
Track and report daily sales, inventory movement, and outlet performance, offering insights and recommendations to management.
Coordinate onboarding and ongoing training for all outlet staff to ensure operational standards and guest expectations are consistently met.
Contribute to continuous improvement by identifying service gaps and recommending enhancements to retail and F&B experiences.
Collaborate with other departments (Visitor Experience, Facilities, Commercial) to ensure an integrated, guest-focused approach across all outlets.
Job Requirements:
Bachelor’s degree in Hospitality, Business, or a related field
6 years of relevant experience.

Technical Competencies

Retail and F&B operational management - Advanced
Inventory tracking and ordering processes - Advanced
Customer service and complaint resolution - Advanced
Compliance with hygiene and safety regulations - Advanced
Team supervision and shift scheduling: Intermediate - Advanced
Point-of-sale systems and reporting tools - Advanced
Product merchandising and visual standards - Advanced
Vendor and supplier coordination - Advanced

Disclaimer

This job description outlines the core responsibilities of the role but is not exhaustive.

Additional tasks related to the broader department may be assigned as required.

This document does not represent an employment contract.