Project Director
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

Our client is responsible for Facilities Management (FM) delivery across Neom Sindalah Island and this lead role within the Managing Partner team (the delegated authority) is required to act as a dynamic bridge to the client ensuring a seamless flow of communication and collaboration.

The candidate will possess an expert understanding FM, customer services and contract management, directly contributing to the success of the Ultra Luxury Sindalah Island.The Project Director will assume the lead role within the Management Partner function and will have comprehensive responsibility for contract management. This encompasses oversight of the FM Service Partner and their affiliates, ensuring that all aspects of operations exceed expectations in pursuit of sustaining Ultra Luxury service standards.

This role will be based in NEOM, Tabuk.

Key Accountabilities 

• Ensure that Client's vision for the ultra-high level of service on the Island, both from an asset integrity perspective and in relation to the level of service provided, is reflected in the service providers scope of works, the FM strategy for service provision, and service delivery.

  
  

• Oversee the development of approved policy, procedures, processes, systems and controls across all FM operational functions so that all relevant procedural and legislative requirements are fulfilled whilst delivering high-quality and customer-focused results.

  
  

• Establish benchmarks and best practices by engaging in continuous competitor, trend and market analysis, remain abreast with the latest developments, identify opportunities for innovation and improvement, and where required make the necessary adjustments to policy, resources, technology etc.

  
  

• Have final responsibility for the delivery of hard and soft FM services across the Island demonstrating a clear understanding of the relationship between compliant, smart and efficient service delivery with customer and client satisfaction, brand building and reputation.

  
  

• Ensure robust systems for service provider management and administration, including performance measurement frameworks allowing strong contractual relationships with contractors’ in supporting the achievement of organisational objectives in the most efficient and effective way. 

  
  

• Promote sustainable and efficient practices and oversee the compilation and reporting on data analytics for utility consumption trends, and drive energy performance and optimisation feasibility studies, audits, and investment plans.

  
  

• Ensure regulatory compliance by adhering to laws, regulations, and guidelines created by government legislations and regulatory bodies applicable to the organisation and jurisdiction.

  
  

• Oversee the development of short, medium and long-term asset replacement plans based on smart, condition-based lifecycle analysis, service requirements and planned, predictive maintenance schedules and data.

  
  

• Oversee the development of robust systems for management and administration ensuring strong contractual relationships with FM providers in supporting the achievement of organisational objectives in the most efficient and effective way possible. 

  
  

• Have final oversight for integrating the performance measurement framework within the CAFM system, incorporating a comprehensive set of metrics including SLA and KPI components.

  
  

Specific Requirements 

• Minimum 20 years' experience in the FM industry covering Hard and Soft Services, with 5 years at senior level in a GCC based position.

  
  

• KSA experience desirable.

  
  

• Experience required operating within Ultra-Luxury environments of Master Community, Island, Marine, F&B, Hospitality etc.

  
  

• Fluent in verbal and written English. Arabic desirable.

  
  

• Proficient in Microsoft packages including Word, Excel and PowerPoint. Adaptable to use company systems as required to the operations.

  
  

• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.

  
  

• Ensure security and integrity of all data provided including reporting performance, finance and customer information, reference Serco non-disclosure policy.

  
  

• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities.

  
  

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.