Information Systems (IS) Service Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differencesYou will be working as IS Service Manager, will be part of Electrification Business Area for Distribution Solutions division based in Doha, Qatar. In this role you will be responsible for building and providing specific IS Solutions/Services and support activities elaborate on scope and impacting areas.This position reports toCountry IS Manager EL AE & MEYour responsibilitiesReceiving global strategies and local demands, identifying the needs of the various areas and businesses, qualifying, prioritizing, and exposing project opportunities to customers, their implications, values involved and definition of the appropriate IT solutions.Partnering with the Local Management to qualify and prioritize demand. Recommending delivery of business processes/projects supporting IS systems/projects to the Business Areas organization, resulting in improved efficiency, effectiveness, quality and/or operational functionality.Monitoring delivery of IS solutions/service/support within Corporate and Business AreasTraining process users (key users) in the implemented solutionsCollaborating with Business Process Owners of the Business Areas to map business process demand to existing or new IS solutions/services.Working with L2 teams as needed and providing workarounds / solutions to customer issuesMonitoring that IS Standards and IS Guidelines are adhered to, where relevant, managing assigned budget effectively and delivering activities within agreed schedules and costs. Executing as single IS interface to Business Areas/Function/Country Management.Managing relationships with stakeholders to update status, resolve issues, and manage expectations.Informing/consulting relevant IS colleagues on any change or project activities which may have a major impact on the others' areas of responsibility.Executing, for assigned tasks, all actions in IS processes according to agreed RACIS.Your backgroundYou have a technical university degree, preferably in ITPrevious experience as internal consultant, excellent stakeholder management skillsKnowledge in Finance and Project Management, experience in IT project management; possession of PMI / Prince / Agile certifications will certainly be an advantageTeamwork and potential in leading a team, should be committed and have analytical thinking skills, wanting to develop continuously and are open to new ideas and solutionsITIL Foundation Level with previous experience in end to end management of incident, problem, change and configuration is a plusFluency in English language is mandatoryBenefitsRetirement planMore about usABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services.Work model: on site89942946