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Job Description
Senior Officer serves the complete set of CCIB & IB clients which includes
Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches but not limited to the below
Account maintenance activities
Corporate Credit Card operation
Balance confirmation letters
PDC Memos
Account confirmation letter/Statement Printing Request
Closure letters
RM inquiries
Attending walk in clients to accept request on behalf of RM.
Exception handling etc.
SharePoint/ BPMS /DMS/ T24 (App)
Attend to RM’s issues and grievances and resolve or provide solution.
Also support in mitigating the factors that resulted in the client complaint/ grievance.
Collect appropriate documentation required as per bank’s / regulatory requirement.
Timely and effective communications to be maintained with internal stakeholders by complying with TATs & SLAs agreed by CCS with other operational units.
Manage up-to-date records of all correspondences and handled/ resolved queries and service requests.
Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure.
Study and identify areas of improvement guarding the risk factors attached to them.
To assist the Manager in enhancing Customer Experience Centre from CCS transactional experience
Qualifications
Minimum Qualification
University Degree in Commerce or Banking.
Minimum Experience
Minimum 2 years of experience in a Bank with an exposure to Banking Operations
Knowledge of general Banking principles.
Good working knowledge of Back-office operating procedures.
Excellent communication skills in written / spoken at all levels.
Analytical, Self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.
Must be able to work in a cooperative team environment.
Ability to work in a fast-paced environment where attention to detail, accuracy and efficiency are of high importance
Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches but not limited to the below
Account maintenance activities
Corporate Credit Card operation
Balance confirmation letters
PDC Memos
Account confirmation letter/Statement Printing Request
Closure letters
RM inquiries
Attending walk in clients to accept request on behalf of RM.
Exception handling etc.
SharePoint/ BPMS /DMS/ T24 (App)
Attend to RM’s issues and grievances and resolve or provide solution.
Also support in mitigating the factors that resulted in the client complaint/ grievance.
Collect appropriate documentation required as per bank’s / regulatory requirement.
Timely and effective communications to be maintained with internal stakeholders by complying with TATs & SLAs agreed by CCS with other operational units.
Manage up-to-date records of all correspondences and handled/ resolved queries and service requests.
Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure.
Study and identify areas of improvement guarding the risk factors attached to them.
To assist the Manager in enhancing Customer Experience Centre from CCS transactional experience
Qualifications
Minimum Qualification
University Degree in Commerce or Banking.
Minimum Experience
Minimum 2 years of experience in a Bank with an exposure to Banking Operations
Knowledge of general Banking principles.
Good working knowledge of Back-office operating procedures.
Excellent communication skills in written / spoken at all levels.
Analytical, Self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.
Must be able to work in a cooperative team environment.
Ability to work in a fast-paced environment where attention to detail, accuracy and efficiency are of high importance
Job Requirements
Candidates should have a university degree in Commerce or Banking and a minimum of 2 years of experience in banking operations.
Strong communication skills and the ability to work in a fast-paced environment are essential.
Strong communication skills and the ability to work in a fast-paced environment are essential.