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Team Leader - Front Office

Hyatt Centric
Dubai, United Arab Emirates
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Team Leader - Front Office

Dubai, United Arab EmiratesPosted 13 days ago
8People have clicked1 open position

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Job Description

Organization- Hyatt Centric Jumeirah DubaiSummaryOperational Ensures that minimum brand standards have been implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Ensures that Gallery employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Assists in conducting monthly inventory checks on all operating equipment and supplies. Performs the function of cashier and responsible for cashiering procedure. Balances cash and credit card charges and remittance of cash to Front Office Safe. Makes necessary checks needed for specific events or functions. Be a hands-on supervisor and be present at all times in the Gallery, especially during busy periods. Maximizes the effectiveness of team by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Attends and contributes to all training sessions and meetings as required. Is knowledgeable in statutory legislation in employee and industrial relations. Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations. Adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming.QualificationsResponsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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