Entity: Customers & ProductsJob Family Group: Business Support GroupJob Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?Join our Team and advance your career as anCustomer Operations Coordinator – NW&E Africa(Egyptian nationalities only)In this role You will: Lead the effective integration of cross-functional (GBS/Finance/ Sales/Marketing and Global supply chain and logistics) activities which impact our ability to provide a high quality customer experienceFacilitate and deliver key customer management processes – Lead to contract(L2C), Order to Cash (O2C), Customer Rebates and Aftersales managementHandle customer onboarding including CDD Clearance Checks, Credit Applications, Customer Master Setup/Maintenance, E-Ordering (portal, EDI)Supervise performance against the key operational metrics (CSA metrics) & drive continuous improvementDrive the digitalization agenda according different needs per clusterPrepare and distribute formal internal/external Customer communicationsSupport any internal/external audits relevant as the need arises along with the rest of the customer operations team to ensure safe, reliable and compliant operationsLead and support customer operations cluster projects, systems/applications roll-outs, trouble shooting and provide required user trainingDocument and review of customer operational processes, identify, drive efficiencies/simplification and process improvementsConduct customer visits when requiredWhat You will need to be successful: Bachelor’s degree or equivalent qualificationAn additional recognised professional operations qualification will be advantageousProficiency in EnglishJDE (AS400) skillful applicationBusiness and customer operational experience in B2B and B2C businesses (5+ years of experience)Basic understanding on trade agreements (import/export regulations)Consistent track record on performance deliveryPeople and client relationship managementStakeholder influencing and engagementsStrong communication and presentation skillsAt bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, excellent retirement benefits, among others!Travel RequirementNegligible travel should be expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen (Inactive), Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload PrioritizationLegal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.