Application Support and Maintenance Engineer - Database Administrator

For one of our customers, we are looking for a skilled Support and Maintenance Engineer.

As a Support and Maintenance Engineer working with the company project support team in Qatar, you will ensure efficient operation and maintenance of the client implemented Digital Identity & Trust Services solution to provide and sustain operational excellence.  In addition, you will perform the DB Administrator role as a backup. 

Responsibilities:  

• Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure. 
• Ready to work on 24/7 Shifts. 
• Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed. 
• Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA. 
• Ensure accurate historical incident data storage with quick access for problem solving. 
• Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports. 
• Engage in software acceptance and integration before site deployment. 
• Participate in product migration and deployment at customer sites. 
• Perform DB Admin role as a backup for the main resource whenever required.  Main responsibilities include maintaining database systems, troubleshooting, and resolving database-related issues in a timely manner, ensuring minimal disruption to operations. 
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment. 
• Train customers and other Thales team members on the solution and technology whenever required.