Collections Operations Associate
Job Details
Skills And Tools:
Job Description
About the role
Tamara’s ambition is to become the region’s favorite way to pay for what we call life’s little essentials – a new way of purchasing designed for and around our customers’ interests. We believe that great design has the ability to engage and inspire.
Role Overview:
We are looking for a proactive and detail-oriented Collections Operations Associate to join our team. This pivotal role involves managing daily collection operations and ensuring governance through reconciliation, handling customer complaints, and maintaining quality assurance. The successful candidate will possess strong operational efficiency and excellent communication skills to support the development of our payment systems and collection strategies.
Key Responsibilities:
- Reconcile daily bank transactions for customer collections and ensure timely, accurate updates of payment information within the internal system.
- Audit, Investigate and resolve discrepancies in payment postings.
- Own the collection customer complaint queue and ensure timely and effective resolution of mail requests.
- Conduct regular audits of collection calls to ensure adherence to compliance, tone, and process.
- Provide feedback and recommendations for performance improvements in DCA collection practices based on the regular audits.
- Support on DCA requests related to customer loan restructuring and Late fee removal etc.
- Recommend automation and efficiency improvements in the collections operations lifecycle wherever possible.
Job Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- 1–2 years of experience in operations, collections, finance operations, or reconciliation roles.
- Proficiency in Microsoft Excel and financial reconciliation.
- Ability to quickly learn and retain new procedures.
- Excellent verbal and written communication skills in English and Arabic
- Familiarity with banking transactions, financial systems, and collection platforms is a plus.
- Ability to work independently and manage multiple priorities under tight deadlines.
