Job DescriptionCompany DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with passionSOFITEL DUBAI THE OBELISKSofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatheringsSofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!Job DescriptionThe PositionTo oversee and direct the day to day operation of Butler department and to assist in the forward planning of the department. Promotes the work culture and the company’s core valuesKey Roles & ResponsibilitiesHas full awareness, manages and supervises all tasks of his/her staff.Directs the work assignment of supervisory and non-supervisory personnelMonitors butlers to ensure residents receive prompt and courteous serviceInforms other operating departments of matters concerning to Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information, Housekeeping, to ensure all residents receive consistent service from all staff, in addition to communicating with Engineering, Laundry, Sales, Food & Beverage, Reservations etcSchedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied roomsInspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlesslyAppraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessaryEnsures that consumption of resident supplies is under controlAssists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residentsPerforms related duties and special projects assignedIs fully aware of Sofitel StandardsPerforms related duties and special projects assignedEnsure that Butlers deliver the Sofitel touch by exceeding the resident’s expectations and providing pro active personalized serviceEnsure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residentsEnsures that butlers receive appreciation for their efforts in the form of regular feedback and recognitionEnsures that the team adheres to the core values and the brand dimension of Sofitel Dubai the ObeliskEnsure that repeat residents are met and greeted on a daily basis and profiles are updatedEnsures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusivelyEnsures all communication is carried clearly between the team and the Director of roomsEnsures that the Director of rooms is fully aware of the tasks and assignments of every individual within the departmentConducts regular trainings and role plays to ensure all trainings are understood by the teamQualificationsPERSONAL ATTRIBUTESGood organizational skillsGood level of engagement with residentsAbility to manage a multi-cultural workforceExcellent leadership & communication skillsDisplay high levels of integrity, dedication and support for continuous improvementFlexible management style to meet the challenges of a changing work environmentGood knowledge of the entire Butler Service OperationsMust be a self-starter, coach & mentor who can motivate the Team to perform their bestKnowledge of Opera Property Management System preferredAbility to ensure security and confidentiality of guest and hotel informationAbility to work with constant interruptions with a high degree of professionalismAbility to prioritize and organize work assignments; delegate workQualificationsDegree from School for Tourism & Hotel ManagementExperienceMinimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level