Manager Streamlining and Simplification

Role Purpose :

• The purpose of the streamlining Manager is to support execution of streamlining strategy for Egypt, while abiding by local regulatory requirements and HSBC policies and procedures across HBEG
• To execute process re-engineering efforts across a portfolio of reengineering projects or play a key role in one of the global priority reengineering programs
• Streamlining Manager will work at the project / process level and will be accountable for delivering projects end to end. Typically, Streamlining Manager will work across all engagement types i.e. they will not necessarily be domain / type of change aligned
• Process reengineering engagements involve reengineering end to end business processes – commencing with process analysis, through design and into implementation, as well as the customer and back-office reengineering (not just restricted to a single process)
• Streamlining Manager will also work closely with streamlining lead to drive HBEG streamlining agenda. He/she is expected to be mobile to support certain activities that involve working directly with business / process owners in other locations i.e. for problem solving, process mapping, and process re-design requirements gathering etc.
• Success in this role will require the streamlining Manager to be flexible and able to adapt to the needs of the business, analyse and interpret data efficiently and work at pace to deliver on improvement plans for the business.

Principal Accountabilities :

Key activities and decision making areas

• Leading all transformation and strategic change activities across HBEG all line of Businesses including project implementation
• Leading customer End to End simplification journeys whilst focusing on key customer processes
• Handling and supporting in-country deployment of Global and regional project
• Assisting Head of Transformation with supporting the business strategic agenda in order to maximize HBEG profitability via idea generation, process simplification and specific involvement in key projects
• Proactively research and develop ideas / products / services which are new to HSBC and / or industry.
• Sustain existing stakeholder relationships and identify new engagement opportunities across multiple levels in a planned and structured way to support current and future change
• Identify risks to the bank/business / program or project and escalate

Impact on the Business/Function :

• Produce reports on assigned deliverables to keep management apprised of project status, major issues, scope changes, resource changes and milestone achievements or misses and escalate issues as required to the appropriate teams, business or counterparts

Major Challenges :

• Significance of meeting the demands and time lines of and HSBC obligations to the various global regulatory bodies
• To deliver the requirements of multiple stake-holders across HBEG

Management of Risk :

• Ensure compliance with operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of newtechnology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department

Leadership & Teamwork : 

• Leads cross-functional project teams covering a diverse range of issues
• Ensures high engagement, motivation levels & adherence to Group Values
• Strong leadership ability and motivation.
• Strong ability to work in team.
• Address risks and resolve issues within the Deployment work stream.