HIR INGJob SkillsApplication support, Application support, IMS Data CenterDescriptionResponsibilities:Prioritise the support tickets and set priorities for the team.Ensure the team follow best practices for change control for resolving support tickets/requests.Liaise with the service manager for the prioritisation and resolution of support tickets/requests.Support the service manager in tracking and reporting the progress of support tickets/requests.Provide technical support for the omni-channel mobile and web applications created using Backbase.Respond to support tickets raised and allocated to L2 team.Update relevant documentation and tickets, as required, for each issue resolvedWorking from Sun to ThursdayBackbase Application experience for supporting user interface components and Backbase workflows Essential Qualification:Bachelor’s degree in computer science, computer engineering, or a similar field