Director of Peoples Services - Equinox Resort Amaala

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Director of Peoples Services - Equinox Resort Amaala

Full Time 8 days ago Requisition ID: 1176 Our Company
Equinox Hotels is an evolution of Equinox Clubs - a leader in high-performance fitness - and adopts its founding principles of delivering substance with style. Equinox Hotels is a luxury-lifestyle hotel brand, differentiated through celebrity restauranteur driven F&B, a proprietary regeneration-centered sleep and spa experience, and the highly aspirational Equinox health club that seamlessly integrates a hotel experience with a local community of engaged, loyal members. We are actively developing a global network of high performance focused, customer centric, strategically located hotels and branded residences in key gateway cities and resorts globally - following the successful opening of our flagship in Hudson Yards NYC - only one of two hotels in the US awarded World’s 50 Best Hotels 2023.

Joining Equinox Hotels means being at the forefront of our brand expansion. As a valued member of our corporate headquarters, you will not just be an employee; you will be a part of strategic decisions, brand development, and the exciting journey of taking Equinox Hotels to established and new destinations. Your contributions will directly impact our growth, and your ideas will be welcomed as we collectively shape the future of our organization. We foster an environment that encourages collaboration, creativity, and a sense of ownership.

If you are ready to be a driving force and a key player in contributing to our brand expansion, we are excited to discuss the transformative career opportunities that await you at Equinox Hotels.

Job Overview:* The Director of People Services is responsible for driving People Services and initiatives such as recruitment, benefits, employee relations, learning and development. The Director of People Services is tasked with promoting a positive team culture whilst ensuring team members deliver a hotel member experience that is unique and brings the brand to life. They will ensure compliance for hotel team members and coach the leadership team on all people-related issues.

Essential Job Functions:

Financial:

Contribute to formulating and adhere to the People Services budget. Monitor staffing and labor standards to effectively manage costs. Mitigate financial risks associated with employee relations matters. Evaluate and analyze local compensation and benefits practices to enhance financial competitiveness.

Team Member and Guest Experience:

Devise innovative initiatives to inspire and energize team members, ensuring a distinctive guest experience. Engage with guests to gather feedback, fostering relationships and understanding ways team members can elevate guest satisfaction. Collaborate with department managers to create initiatives for achieving service standards and continual enhancement of the guest experience.

Responsible Business:

Cultivate awareness and champion the hotel and brand in the local community, promoting team member involvement. Ensure adherence to relevant employment laws, hotel policies, and company procedures. Investigate and address workplace issues, identifying risks and facilitating resolution through People Services employee relations programs Collect and manage data from exit interviews, turnover statistics, and absenteeism reports to recognize trends, training needs, and supervisory issues. Oversee labor relations and collaborate with leadership to address team member grievances. Handle impromptu duties, responding to unforeseen circumstances requiring collective efforts to complete tasks.

General People Services Responsibilities:

Develop programs fostering a positive and high-performance work environment and conduct an annual team member satisfaction survey. Educate and train managers on People Services disciplines for improved productivity and performance. Facilitate new team member orientation and ensure its effectiveness. Supervise the maintenance of accurate personnel files and records for all employees. Ensure compliance with hiring standards, laws, and regulations. Cultivate robust relations with external contacts. Ensure the seamless operation of the People Services Department, managing all responsibilities to the highest standards. Proactively enhance guest service and team experience, addressing inquiries positively and resolving issues. Develop and execute plans to achieve People Services initiatives and hotel targets. Effectively oversee the life cycle of the team within the hotel, fostering a culture of growth, development, and high performance. Manage the People Services budget and training plan, facilitating the evaluation of team performance in collaboration with management. Cultivate and sustain effective working relationships with all key stakeholders and business partners. Review and analyze employee resourcing, compensation, development, training, and succession plans, providing recommendations for improved performance and added value to individuals and the company. Ensure adherence and compliance with all legislation, planning, and delivering due diligence requirements and best practice activities documented for internal and external audit, with follow-up as required. May be assigned other duties at the discretion of senior management.

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
Bachelor’s degree/higher education qualification/equivalent. Minimum 4 years of related Human Resources experience in a luxury hotel or resort. Professional Human Resources designation is a plus. Ability to maintain confidentiality in all People Services matters. Saudi Nationals only. Bilingual (Arabic/English) proficiency required. Proven experience in People Services with strong problem-solving capabilities. Excellent leadership skills with a hands-on, lead-by-example work style. Commitment to exceptional guest service and passion for the hospitality industry. Ability to find creative solutions, offer advice, and make recommendations. Personal integrity, capable of working in an environment that demands excellence, time, and energy. Experienced in using IT systems on various platforms. Strong communication skills.* Demonstrate a positive and cooperative attitude when handling requests and tasks from senior management.