Shift Leader

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and we are set to open our newest store in Johnson City later this month! At the present time, we are actively interviewing Shift Leaders for our ETSU store located at 1735 W State of Franklin Rd.As a Shift Leader, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!Check out some of our content vids to learn more!Who We Are!Insomnia Cookies TimelineCore ValuesSome Our Sweet Shift Leader PerksFlexible part-time work schedulesPay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)Paid vacation and sick time offInteractive training & mentorshipPet insurance for your furry loved onesJob stability with a rapidly growing and reputable companyAchievable growth/promotion opportunitiesYou get to work in a fun, exciting team environmentEmployee discount and FREE cookies with every shift!WHAT WILL I DO AS A SHIFT LEADER?Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeriesSupport store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team membersPrioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew teamSupport and work alongside the Cookie CrewProvide a safe, clean, working environment for our guests and staff and adhere to safe food handling practicesManage cash handling and depositsDesired Skills/ExperienceAt least 1 year of working experience in a customer service focused rolePoint of Sales systems experienceOutstanding communication, time management, and people skillsOutgoing/friendly/patientDetail focused and results-orientedAbility to lead-by-example and motivate othersAbility to lift up to 40 lbs.Legally eligible to work in the United StatesMust be 18 years or older to be employedAbout UsInsomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so. many. cookies. later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 250 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!