Customs Clearance Agent

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:

• Ensure all custom pre-alerts are declared to customs on time.
• Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.
• Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.
• Ensure proper record keeping is done and reports & files are updated timely and appropriately.
• Ensure timely customs clearance of material into the Gateway.
• Ensure the accurate and on time preparation of import and export Customs declarations.
• Ensure that customer databases are maintained.
• Resolve specific disputes or provide advice on technical issues with customers.
• Maintain a thorough knowledge of Customs practices and procedures.

YOUR PROFILE:

• Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
• Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
• Excellent organizational skills, including ability to prioritize workload.
• Ability to effectively contribute as a team member as part of a busy team.
• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Good understanding of DHL Network
• Sound knowledge of the country Customs Code and Practices
• Working knowledge of Microsoft Excel & Word.
• Excellent Communication

OUR OFFER:

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit programme

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!