Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation. Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members. Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns. Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance. Maintains close relationship with the employees as well as customers to maximize the customer satisfaction. Acts as the second level support on technical issues. Tracks the team’s utilization against plan to ensure productivity in operations. Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further. Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness. Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions. Prepares manufacturing orders, material requisitions, and material correctional documents (AMT). Bachelor’s degree in business/engineering or equivalent Years of Experience § Minimum of 10 year of relevant experience in field operations in a elevator and escalators service organization Nature of Experience Service, Repairs and Modernization Language Skills: Fluent written and spoken English essential If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .